Support

Help with ZipSweep for macOS

Contact us

For help, bug reports or product feedback, email support@zipsweep.app.

Before contacting support

• Make sure you are using the latest version of ZipSweep.
• Confirm that the selected file is a valid ZIP archive.
• Include your macOS version and the steps that caused the issue.
• Do not send confidential archive contents unless specifically requested.

How ZipSweep works

ZipSweep processes ZIP archives locally on your Mac. It removes selected macOS metadata and unnecessary system files, then creates a cleaned archive.

Response time

We aim to respond to support requests within three business days.